Our support team is available for account queries, verification help, deposit or withdrawal issues, technical problems and general feedback. Contact us any time for clear, practical assistance; we aim to resolve most enquiries quickly. Use the channels below to reach live chat, email or phone - you will get courteous help from our trained UK support centre and specialist teams for payments and VIP enquiries. If you prefer a callback, request one via your account dashboard.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, avg response 3 minutes) |
| General enquiries | [email protected] (email replies within 4 hours) |
| Affiliate enquiries | [email protected] (partner team, response Mon-Fri) |
| Phone | +44 20 7946 1258 (Mon-Fri 09:00-18:00) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-22:00; Phone Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please contact [email protected] and include a clear subject line, your full name, account ID, and up-to-date contact details. Providing complete information helps us resolve matters faster and avoids processing delays. We aim to reply promptly.
Contact Form
Response Time
Support is available via live chat, email and the account ticket system. Most inquiries are answered within one business day, and simple questions are often resolved within a few hours. More complex issues, such as document verification or payment investigations, may take longer depending on their nature and the documentation required. We will keep you informed at every stage.
Feedback
Instaspin Casino
Instaspin Casino offers a wide selection of slots, live casino and selected table games with a clean, mobile-first interface. Sign up in minutes, play from desktop or our native apps, and access regular promotions and loyalty rewards designed for active players.
Getting started
Create an account by registering with a valid email and your details, accept the terms, and verify your email. ID verification may be requested before withdrawals. Accounts activate quickly once eligibility checks are complete; basic access and deposits are usually available within 15-30 minutes.
Welcome bonus
New players can claim a three-deposit welcome package: Deposit 1 - 100% up to £100 + 100 free spins, Deposit 2 - 50% up to £200, Deposit 3 - 25% up to £700. Minimum qualifying deposit £20. Bonus funds and free-spin winnings carry a 35× wagering requirement. Free spins are released as 10 spins per day for 10 days.
Games and providers
Browse 2,847 games across slots, progressive jackpots, table games and live casino. Featured titles include Book of Dead, Gates of Olympus and Mega Moolah variants. Providers on the platform include Play'n GO, Pragmatic Play, Evolution, NetEnt, Games Global, Relax Gaming and more. Live tables and crash-style games available in the lobby.
Payments
Deposits supported via Visa, Mastercard, Apple Pay, Google Pay, MiFinity, CashtoCode, eZeeWallet, bank transfer and major crypto tokens. Minimum deposit £20. Withdrawals from £20, with processing times: e-wallets 0-24 hours, crypto 1-6 hours, bank transfers and cards 1-5 business days. Limits apply per day, week and month; see cashier for current caps.
Mobile apps & browser
Native iOS and Android apps are available alongside a fully responsive browser site. Apps support biometric login and push notifications. Games load fast on 4G and Wi-Fi; the mobile lobby includes search, filters and one-tap deposits for quick play.
Security & fairness
Player data is encrypted using modern TLS standards and payments follow PCI-compliant processing. Games are independently audited and RTPs are published on individual game pages. Provably-fair verification is available for selected crash games via the account dashboard.
Responsible play
Tools include deposit and loss limits, session reminders, time-outs and self-exclusion. Limits can be set in account settings and take effect according to the chosen cooling-off period. Links to national support organisations and specialist help are provided in the responsible gambling section.
VIP & loyalty
A tiered loyalty scheme rewards play with points and cashback. Points accrue with wagers and can be redeemed for bonus credit. VIP tiers provide increased cashback, priority support and exclusive offers for qualifying players based on cumulative deposits.
Support
Live chat is available 24/7 with fast response times. Email support is available at [email protected]. Phone assistance operates during posted hours in the help centre. A ticket system is also available via your account dashboard for detailed enquiries.
Have ideas or spotted something we can improve? Share feedback, suggestions, or feature requests with us - we read every message and use input to refine the site, offers, and app. Send a quick note via live chat or email to [email protected]. Your feedback helps us fix issues faster and shape future promotions and features.